Problem with some hyperlinks in Excel & Word

Ozei · #1 07-11-2024, 05:33 PM

When I add hyperlinks in Excel or Word 2016, some of them cause a security warning dialog box to pop up - Certificate error The application experienced an internal error loading the SSL libraries - see pics below.

Does anyone know how to fix the problem?

NB. It doesn't happen with all websites - for instance Google works fine, but Three | Phones, Broadband & SIM Only deals doesn't.

2024-07-12_00-50-52.jpg

2024-07-12_00-51-41.jpg

Sometimes, if I close the above dialog box, I get another one like this:

2024-07-12_01-09-12.jpg

Any help appreciated.

Btw, I'm using Office Professional Plus 2016 Version 1611 (Build 7571.2109) - turning updates on or off makes no difference.
My OS is Windows 7 64-bit Service Pack 1.
Browser is Chrome Version 109.0.5414.120 (Official Build) (64-bit).

I googled the error but couldn't find anything that worked.
the application experienced an internal error loading the ssl libraries - Google Search

Ozei · #2 07-11-2024, 05:36 PM

Forgot to say: the problem started only recently, i.e. the last 3 or 4 months.

Charles Kenyon · #3 07-18-2024, 08:56 AM

Please stay with one post.
For cross-posting etiquette, please read: A Message to Forum Cross-Posters

From your cross-post in an old Word thread:

Quote:

Quote:
Originally Posted by wiganken

Keys, Sub Keys and DWORDS can be created if you are careful: -

1. Note that reg changes are done in real time. This means that the change happens as-you-type and you do not get the chance to 'discard changes' so be careful.
2. Save the registry file just in case or do a full backup before doing any reg changes.
3. R-Click on 'Office' and select New/Key and type in the Key name '9.0' (ignore ' ' marks) and OK it.
4. R-Click on new key '9.0' and select New/Key and type in the Key name 'Common' and OK it.
5. R-Click on new key 'Common' and select New/Key and type in the Key name 'Internet' and OK it.
6. R-Click on new key 'Internet' and select New/DWORD (32-bit) Value and type in the DWORD name 'ForceShellExecute' (No spaces) and OK it.
7. Double-click on new DWORD 'ForceShellExecute' and change its value to 1 then OK it.
8. Exit the registry editor.

Note that changes need a restart to take effect. That's 'Restart' not 'Shutdown'.

Hello wiganken,

I have exactly the same problem as T-Bird (the OP) - I posted it in a new thread here https://www.msofficeforums.com/offic...tml#post182364 but no-one has answered.

I've just tried the registry modification you suggested above (i.e. create new key '9.0') but it didn't work. Can you help please?

NB. I'm on Windows 7 SP1 64-bit with Office Professional Plus 2016 64-bit.

====

PS.

This link will not open in Excel and Word - https://octopus.energy/

This link will open in Excel and Word - Gas kWh Conversion Tool | Utilities Savings – Business Energy Cost Control

Ozei · #4 07-18-2024, 09:31 AM

Note to wiganken if he reads this thread: I tried the registry tweak you suggested (copy in post 3 above) and it made no difference. Here's the key that I added.

1 800w.jpg

Can you think of anything else?

Thanks in advance.

Ozei · #5 07-18-2024, 10:08 AM

I just had a PM from wiganken to say he can't help any further.

Can anyone else think of anything else I can try?

Any help appreciated.

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