I hope someone can help here I am at my wits end. I am trying the supposedly simple task of creating address labels from my contacts in outlook. However, when I get to the step of selcting recipients Word crashes with the following event log.

Any suggestions apart fom writing the list by hand!


Problem signature:
Problem Event Name: BEX
Application Name: WINWORD.EXE
Application Version: 14.0.6123.5005
Application Timestamp: 5007bc1d
Fault Module Name: pstprx32.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4fcf4ed9
Exception Offset: 6df9176b
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
LCID: 1033
skulcid: 1033
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Have you tried repairing the Office installation (via Programs & Features > Microsoft Office > Change in the Windows Control Panel)?

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

I have tried repairing word as you suggested but it didn't help, I thought I could do the same with Outlook before remembering its part of the suite and should be fixed by the same operation.

Do you have any 3rd-party apps installed (see under File|Options|Addins)? If so try starting Word in safe mode (hold down the Ctrl key whilst starting Word) and testing whether the mailmerge works there.

I also note from your profile that you're running Word in 64-bit mode. FWIW, MS recommends against this unless you really need 64-bit mode for Excel, the reason being that many 3rd-party apps designed to work with Office are not fully 64-bit compatible and are liable to cause crashes.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Sorry for the long period of silence. I had to let myself calm down before trying again

So, now running 64 bit windows 8 Pro and 32 bit Office 2010. Had a couple of third party addins which I disabled.

Still does the same thing. Word crashes as soon as it tries to access my contact list in Outlook.

televet

Did you install Win 8 as an upgrade, or as a fresh install, along with reinstalling Office? If you only did an upgrade, it's likely to have not fixed any problems with Office that the addins were causing. For that, you'd need to repair the Office installation (via Programs & Features > Microsoft Office > Change in the Windows Control Panel).

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]