Strange Word Document Problem.

macropod · #1 05-09-2011, 03:36 PM

Hi ookami,

Have you checked the file sizes - 0 bytes would indicate a corrupted file with no content. Has the user been editing the files on a USB stick, from which they've been copied? If so, and if the USB stick was removed unsafely, the files may be corrupt with no obvious evidence. Try changing the extension to .txt and checking whether there's anything in there.

ookami · #2 05-10-2011, 02:05 AM

Quote:

Originally Posted by macropod

Hi ookami,

Have you checked the file sizes - 0 bytes would indicate a corrupted file with no content. Has the user been editing the files on a USB stick, from which they've been copied? If so, and if the USB stick was removed unsafely, the files may be corrupt with no obvious evidence. Try changing the extension to .txt and checking whether there's anything in there.

I hadn't checked the file size, no, unfortunatley the file has been overwritten with the re-written file. the file wasn't on a USB drive though, nor had it been copied from one, it was just on our server.

macropod · #3 05-10-2011, 02:26 AM

Quote:

Originally Posted by ookami

the file has been overwritten with the re-written file.

In that case, it's no longer possible to diagnose the problem.

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