Hi folks,

Many of my authors have noticed strange behavior in some of their tracked changes documents recently (environment: Office 365 and using collaborative authoring in SharePoint). They're seeing two things:

1. Their tracked changes are now showing as being done by "Microsoft Word" (note, this is NOT the Document Inspector tool changing it to Author).

2. They'll go back in after closing the document and any new changes/comments are showing as coming from a new author completely, even though it says it's the same name as before. Thus, all the comments say they're from "John Smith" but "John Smith" is treated as two (or more) different people.

A web search only got me one hit for this behavior and that was from 2020. The response at the time was, "This is a known issue." Has anyone experienced this before? Is there something I can do to fix it? It's driving my authors crazy, so they're driving ME crazy.

Thanks in advance.

Beej