I created an MS Word document with MS Word 2021. Knowing that Mailmerge doesn't work too well with the newer version, I did my text layout (ID #, Name, Phone, etc) and saved the document with a ".doc" extension. I then went to my "Mailmerge" tab and started the mailmerge process. I added my recipient list created in Excel. There is a column that has ".jpg" photos. I want to create the document as an Email document with each document including the members profile along with their photo.

The way I created the code for the photo was to use the "Input", "Pictures", find the pictures folder and choose one of the pictures. In lieu of clicking insert, I used the "Link to file". I named the "INCLUDE" name as "Image". I then hilighted the "Image" word and went to Mailings and inserted a Mergefield (Picture).



After the Alt+F9's and CTR+A and then F9's, I see the photo I used. To make the photo change with each document, I read that once you finish final merging, you click CTRL+A and then F9 again and then the photos were supposed to change to each photo for each record.

However, that doesn't work. I keep seeing the same photo on each record.

Can someone please help me? Thank you!