Thanks so much, that was indeed the problem, although it was hard to see exactly what to remove (some had several of those enter key thingies). But I now have a passable TOC. Thanks again, much appreciated
Maureen

Always good to look at your document as you go with the navigation pane showing (checkbox on the View ribbon). Those extra paragraph returns that have heading Styles on them will show up there as blank lines. It also clues me in to where someone may have applied Level 1/Heading 1 styles where they meant 2, etc.

You are welcome.
The Enter key thingies are called paragraph marks or pilcrows.


To save time using Word and avoid headaches, I strongly recommend a review of:
Basic Concepts of Microsoft Word - from Shauna Kelly

Thanks folks, much appreciated. The problem is you need a PhD in Word to be able to use it properly! And I just got an updated version that only adds to the figuring out problems. If it's not something you use on a daily basis (I'm retired, so don't use for work any longer) what you do learn doesn't stick very long!

I have one more question but will post it separately.