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#3
03-29-2022, 11:58 PM
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I agree with Graham but you state "When printing a Word or Excel document using black only".
Why have you only mentioned "Word or Excel"? Does it happen if you print a pdf document or something from the web "using black only"? Printer model and how old is it? If it has been used a lot it could be at the end of its service life and need a new maintenance box installing but in this case I would have expected you to have seen warning messages pop up. 
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