All pictures disappear when converting to PDF?

Charles Kenyon · #1 02-25-2022, 11:02 AM

Quote:

Originally Posted by Full of Eyes

Here's a sample that exhibits the issue: Microsoft services

I've tried the 'save as Adobe PDF' method and the 'export' as PDF method, both fail to produce any images in the PDF format. The 'Print' method (with PDF chosen) produces images, but the page size is 8.5x11 despite the print settings be set to 8.38x8.5.

I'm using Word for Microsoft 365 MSO (Version 2201 Build 16.0.14827.20180) 32-bit

Thanks for your time!

Save as Adobe PDF method is a construct of the Adobe Acrobat Add-In. You'll need support from Adobe if that is causing problems.

Try the direct Save As and pick PDF as the file type. What happens?

kilroyscarnival · #2 02-28-2022, 08:28 AM

Quote:

Originally Posted by Charles Kenyon

Try the direct Save As and pick PDF as the file type. What happens?

Full of Eyes, unlike Charles, I was able to view your sample document, and was also able to see the pictures. I'm assuming some of the pages were deliberately made blank; if not, check your page breaks.

I was also able to convert to PDF. I'm using Word 365, and I used the File/Export method of creating the PDF, and as I usually do for work stuff, ticked the "Optimize for image quality" in the options.

I'm not sure why this isn't working for you, but it could be that Acrobat isn't loading the pictures promptly for you, while they are there.

Can you see them in the attached PDF? Note, I had to remove past page 17 so it was a small enough file to upload.

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