Hi gmayer and many thanks for reply
Interestingly, I had already done your suggestion re normal.dotm but it is not creating a new one on opening.
Maybe it would when she is in the school environment, rather than at home..

Typically, the Normal template won't be recreated on disk until after you have changed any of its factory default settings. For example, Normal will be saved if you modify the default font for new, blank documents.

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Stefan Blom
Microsoft Word MVP

Microsoft 365 apps for business
Windows 11 Professional

Understood and thanks....