#1
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HELP do I have a virus - MS Office not working
All of a sudden when i open word, or powerpoint, or anything in my office 2007 suite, it will freeze after a couple of seconds of it being open and comes up with a message "microsoft word (or whatever app it is) has stopped working" then it follows up with "windows will try to find the problem..." but it never finds a problem and just shuts down (or keeps frozen).
HELP I really need these apps to work. Do I have a virus? There are no other problems with my comp and I am protected by McAfee. I tried to restart, shut down computer. No help. See picture that I attached for what I see. Happens everytime too. I can't get more than 2 seconds of work done when I open a document |
#2
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Hi,
Try the below mentioned troubleshooting steps to fix this issue: 1. Exit all Office programs. 2. Click Start 3.Type regedit in the Start Search box, and then press ENTER. Take the back-up of the registry edit by clicking on the file and then click on Export and save the back-up on the desktop. User Account Control permission If you are prompted for an administrator password or for a confirmation, type the password, or click Continue. 3. Locate and then click the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data 4. On the Edit menu, click Delete, and then click Yes. 5. Exit Registry Editor. 6. Restart Word. Hope this works. Awaiting for your response. |
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