Hi all, I feel very cheeky coming on here to beg for help but I feel I'm getting nowhere via other avenues.

I use word a lot-I'm a counsellor and all my client's notes are in word, I write (guess what program I use for that) I also use excel a lot for various things.

Yesterday I received a quite important email with a lot of word attachments in it.

None of which would open.

Luckily (!) my computer programmer friend was visiting and he told me to download 'Word Viewer' as this would likely fix the problem.

Well, still none of the attachments would open.



I then tried to open an old word file containing notes for some of my writing and I got an error message and a large orange pop up saying 'Updating Office, Please wait a moment'. It still does this as I speak at 0400 almost 24 hours later.

The error message reads something simple like 'The application was unable to start correctly, please click okay to close application'.

i have tried opening word first from the start menu, same thing. Word still comes up if I type it into start, with option to open.

If I LOOK for word, office or similar in my apps however, it isn't there.

Another friend who knows about computer-related things said;



This doesn't work as the program isn't in this menu either.

What can I do?My computer programmer friend says 'You mustn't have had word already' But I did!All my documents are written using word.

My Mum has said to download office 365-would this work? I am scared of losing all my documents in the process and all my client's notes which are essential for me, and hours of work has gone into much of them.
Any help will be so so appreciated!

Thank you in advance.