I added the text to the form fields after the document was locked. Even if I clear the form fields and type new information in there, the first letter of each word is black and the subsequent letters are grey (see attached a screen shot). How do I update the style formatting to do what I want it to do?

Attached Images

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I am unable to replicate that behaviour.
I'd be inclined to start off by unprotecting the document, then pressing Ctrl-A, Ctrl-Spacebar to remove all the direct formatting. If you want to use Arial, change the Normal Style's font to that - as that's the underlying Style used in most of your formfields (one cell employs the 'No Spacing' Style - which you should reset to the Normal Style).

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Thank you so much! That fixed all of my issues - including the issue you couldn't replicate. Thank you so much!