Thanks Andrew. What's confusing is that the Properties window is the name you see when clicking on the Printer properties link in the Print function in Word. The Preferences window (which is exactly the same) is the name you see when you go into the Windows printer settings. It seems odd that they call the same window by two different names.




In the Windows printer settings for the Canon printer, if you open the Properties there is a button in the General tab called Preference which brings up what is the Properties window in Word.



I notice that on both Page set-up tabs, the "Printer Paper Size: Same as Page Size" is greyed out.


There used to be another button in the printer setting (possibly Advanced) which brought up a window with other settings in a sort of simple text list but I can't find that. Within that there was a paper size setting in a drop-down list and I recall that we used to have to change that when working in the US on UK laptops.


I appreciate your efforts so far to help. I fear I may never resolve this!

Attached Images

Same settings, different names.png (121.5 KB, 21 views)

I have exactly the same issue, but only on Word, not Excel as the OP also does.
Surprised nobody has resolved this yet.

At File > Options > Advanced, is the option "Scale content for A4 or 8.5 x 11" paper sizes" selected? Try clearing the option (and vice versa).

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ScaleOptionWordWindows.png (28.9 KB, 14 views)

__________________
Stefan Blom
Microsoft Word MVP

Microsoft 365 apps for business
Windows 11 Professional

Stefan, thanks for replying.
Yes the option is selected. Clearing it makes no difference.

Incidentally, if I create a new Word document, the default (presumably in the normal.docm file) is set to A4 and if I try to print the document it shows A4 as the size. It is only when going into Printer Properties that it comes up with Letter 8.5" x 11" (as per OP). This seems to be the Default size and also what Standard is set to in Commonly Used Settings. If I repeat the process with an Excel document, the Standard size and default is set to A4.

I printed a word document with the default settings (US) and also as A4. Both came out exactly the same, so I assume that the documents are being printed correctly as A4.

Its not really a problem, but there seems to be some sort of issue in the Printer Properties option when dealing with Word Documents (Office 365). Don't know if the Printer Properties option is a Microsoft program that is part of Windows 10 or not.