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#2
05-31-2019, 04:02 PM
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If your document contains comments, those must be removed in a separate step by clicking Review > Delete > Delete All Comments in Document.
If removing the comments doesn't help, your document may contain text formatted to look like tracked changes, although they really are not tracked changes. If you want to, you can share an example document by uploading it as an attachment. Click the Go Advanced button to see the commands for attachments.
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Stefan Blom Microsoft Word MVP Microsoft 365 apps for business Windows 11 Professional 
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