Hi



I have issue on few client's machines where Network printer is installed and selected as Default Printer. When user power on his workstation and try to open MS Word document. He received the error message "There was a problem sending the command to the program"



In event viewer following error is logged

Category: Microsoft Office 12 Session

Error Code: 7003

Error Description: ID:0 Application Name: Microsoft Office word, App Version 12............. This session was terminated unexpectedly



It has been experienced that if user wait for 1-2 minutes after desktop loading and try to open word document, it work fine. But application (MS Word) crashes when he open with out wait.



I have following infrastructure

Operating System on client machine: Windows 7 Professional

Office on client machine: Office 2007 Professional

eDraw component installed on client machine used in web based application

Active Directory: Windows Server 2008 Ent SP1
Print Server: Windows Server 2008 Ent SP1
Juniper Firewall

Waiting for reply please