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  #1  
Old 09-24-2018, 07:43 AM
djchapple djchapple is offline A5 paper missing Windows 7 A5 paper missing Office 2010 (Version 14.0)
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Thanks JimP and Moonshine.

I am using Windows 10 Pro, Office 2010 and an Epson XP-630 printer.

In Word I have scrolled all the way down the list of paper sizes and only A3, A4 and A6 are available - not A5

I was unaware that the page sizes are controlled by the printer driver. The Control Panel and other third party and Epson software tell me that the printer driver is up to date.

The paper tray holder of the XP-630 printer has markings on it for A5 paper so I will have to check further into the printer drivere=. I will remove the driver and then reload it to see it things improve.

Once again many thanks for pointing mr in the right direction.
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  #2  
Old 09-24-2018, 07:46 AM
Moonshine Moonshine is offline A5 paper missing Windows 10 A5 paper missing Office 2016
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If you have more than one printer installed, do you have the correct printer set as default?
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  #3  
Old 09-24-2018, 08:04 AM
djchapple djchapple is offline A5 paper missing Windows 7 A5 paper missing Office 2010 (Version 14.0)
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A5 paper missing
 
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Now that's the strange point.

I only have one printer, the XP-630 but when I go to ControlPanel/Device&Printers the printer appears twice. Once as "EPSON61E3E9 (XP-630 Series)" and then again as "EPSON XP-630 Series (Network)".

Initially I had the former selected as default and with this setting there was no A5 paper listed in Word.

I then changed the default to the latter and to my surprise the printer works OK (simple test) AND the A5 paper is now included in the lists of paper in Word.

Beats me but I am now happy that I now have my A5 paper.

Once again thanks thanks to both of you.
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  #4  
Old 09-24-2018, 08:06 AM
Moonshine Moonshine is offline A5 paper missing Windows 10 A5 paper missing Office 2016
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Aaahhhh, the joys of computing!
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