A document was sent to me with track changes. I went in and made changes to it. The person's track changes are in red and mine are in blue, but when I go to save the document they turn ALL red.

Please help! I haven't been able to find an answer anywhere. Thank you!

Send the file to a third machine. It will probably display correctly there. You can post it here if you want and I will look.

Also, of course, make sure your color options are set to "By Author". (Since your colors are red and blue, and these are the first colors that Word chooses "by author", I would bet your settings are already correct though.)

I would post it, but it's a confidential agreement so I can't post it. A co-worker opened the document, made changes, and it STILL saved it as all the same color. So I'm thinking whoever started this document really messed up the settings because when I just start a new word document and make edits with track changes and then save it the colors DO NOT change. So I know it's not my settings.

Thanks for your suggestions though!

That doesn't really prove anything though.

We have ascertained that when someone tracks changes and saves, the changes all appear the same color to the contributors.

What we want to know is when someone who has not tracked changes in the document opens the document, can that person see the changes in different colors as appropriate?

Generally, the person who will approve or reject changes is not going to also be one of the people tracking changes.

When someone who has not tracked changes in the document and opens the document then that person does not see different colors because when the document is saved then ALL the track changes in the document are the SAME color.

This is what happens. When I open the document all the changes are in red. When I start making changes they are in blue. Then when I SAVE the document they ALL turn red. So a third-party who opens the document will not see red and blue, they will see the saved version which is ALL in red.

So I'm the contributor (blue) and the person who created the document is red, so if it changes according to the contributor(s) then the changes should be in blue, but they're not they're red just like the person who initially made changes to the document. That's why I don't believe my settings are the problem. I believe there's a setting in the document that is causing the document to change all the colors to one color when the document is saved.

Thanks for the clarification!

Solved it!

From the document, go to Tools-Options and click on the security tab.

Uncheck the "remove personal information from file properties on save" box.