This looks like an old version of Word - perhaps 2003 - which has an additional toolbar, probably added by an Add-in.

Check the Word startup folder - If you have not changed the preferred startup folder it can be located (in English language versions of Windows) by typing
%appdata%\Microsoft\Word\Startup
in the Windows File Explorer Address bar and pressing Enter.

and see what is being added when you start Word.


I would also suggest renaming the normal template - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://wordmvp.com/FAQs/AppErrors/ProblemsStartingWord.htm

__________________
Graham Mayor - MS MVP (Word) (2002-2019)
Visit my web site for more programming tips and ready made processes www.gmayor.com