Sure. Here you go:



5-12-2017 Paul Edstein - msofficeforums.png

A screen-shot is not a link. Please post a link to the discussion.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

YouTube Videos Stopped Working in Word
I'd be more than happy to give a link but I've never gotten a "LINK." There isn't anything else Paul. I've been with Geek Squad for about four years and that's not how they operate.

Here's what I do:

I'll call customer support and they'll use my phone number to make sure that I'm indeed a member. Then we'll go through my needs and/or reasons for my call.

"SUPPORT: GET QUESTIONS ANSWERED AND PROBLEMS SOLVED 24/7/365."

Then they give me a code so they can have obtain remote access to my computer. If customer support cannot solve my problem — they'll transfer me to a Geek Squad agent.

He/she will take over and go about what they do so well generally 100% of the time. This problem with YouTube and Microsoft wasn't an easy nut for them to crack as I've called several times without a successful resolution.

UNTIL I called a few days ago when the agent SOLVED my issue.

It doesn't work like a forum Paul where folks post like you and I are doing. Before Geek Squad signs out/off of my computer — they'll ask me to check to make sure they've solved my problem and then I'll exit and close.

After that I'll receive a Geek Squad survey in addition to receiving an email like the following:

Attached Images

5-13-2017 Paul Edstein - msofficeforums.png (126.6 KB, 12 views)

The required link is the web address of the Geek Squad page concerned - it should be at the top of your browser window. Here, for example, it's:
https://www.msofficeforums.com/word/...king-word.html
'Link' is standard forum terminology, as in read the notice in this link: http://www.excelguru.ca/content.php?184

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]