Format help please

[Petenkelly]

Hi all im new here, i have no real knowledge of Word at all im afraid so please bear with me. I have a document that someone created for me some time ago for a delivery plan and im kind of using it as a template. However the information that needs to be input on this differs (i am adding more information) and now the index differs massively and when i try to edit that to reflect what is actually in the document. Is there anyone that could take a look at the document and see what it is im doing wrong here? as i should have the contact list in with operational roles and responsibilities and glossary but it isn't. I am just going around in circles. Hopefully someone can help as im pulling my hair out.