It's not clear from your description what the issue is. There are many possibilities and, without actually seeing the problem document, it would be difficult to give the right advice. Can you attach a document to a post with some representative data (delete anything sensitive)? You do this via the paperclip symbol on the 'Go Advanced' tab at the bottom of this screen.

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Cheers,
Paul Edstein
[Fmr MS MVP - Word]