Do your speech marks look OK when you do a Print Preview, or if you save the document as a PDF? The kind of behaviour exhibited by your quote characters is what might occur if a old non-standard font was used, where particular character sequences were used to generate characters that were not part of the standard ASCII character set. Changing to a modern font could then cause those sequences to 'unravel'.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]