Hi there.

It sounds to me as though the template you have been sent has restricted access due to the writers protecting the document.
This means you can only insert data where they allow it (I'm guessing in content control boxes) and doesn't let you click anywhere outside of those areas.

If this is the case, you might have to ask to be sent a non-protected Template.

Unless they have protected the Template by accident, the whole reason for doing so is to stop people entering data outside the text boxes...So unless they willingly send you and unprotected version, you might have to rethink how you are filling in the template.

):

But I'm hoping someone will come up with a solution for you that is less lame )':

Good luck.