Was the original inserted as a checkbox content control rather than as a symbol?



Do you have all the fonts installed on your computer that were installed on the original? If not, is it possible to save the document in Word 2010 with the fonts?
Are you using a different printer?
Different operating system?

(The version of Word, by itself, should not make the difference you are seeing, in my experience.)

I'm not really sure as, it was a consultant that created the original document. Maybe if I try re-inserting the symbol on my PC, it might work? I can edit, just have to make sure it looks identical to what they sent and we have already printed (we printed these forms as a PDF before but, it isn't an option with the numbering sequence)