Are you recording macros? You can look in the Visual Basic Editor (Alt+F11) to see that the macros have been added to the template that you expect. Click View | Project Explorer and then click the Normal template. Recorded macros will be in the NewMacros module. If you see the macros there, click the Save button in the Visual Basic Editor (or press Ctrl+S). That should save the template explicitly.

__________________
Stefan Blom
Microsoft Word MVP

Microsoft 365 apps for business
Windows 11 Professional

Thankyou very much, Stefan. I hope you can answer two questions important for me.

1 the same thing than with macros: also all my autotexts (I suppose, my Word is in spanish) also disappear when I close the program. What I do?

2 I use MSWord 2003 at home (I'm a translator) because I know everything I need to write, or where to look for it (of course I had no idea of this occult world of Visual Basic Editor; I will try to know it a little bit). But in my work they have both versions MSW 2003 and 2007 (I do not know other versions). I cannot use the 2007' because of the display, new for me (excuse if I do not use the precise terms, but I hope you will understand). Every time I go to the next room to work with 'my' 2003. There is a way, in the 2007 version to change the display to another similar to the one of 2003'? It would be great. Tank you.

My macros and autotexts use to work without problem until a year ago. Why they stpped to do it and remained 'petrified', always like they were that day? I need to close every Word session opening the Visual Basic ans save the changes? Or there is a way to restore things like they were, in a way thay the new macros and new autotexts be stored authomatically like before?
Thank you

You are apparently storing your modifications in the file normal.dot. Something is interfering with your ability to save changes to this file, probably a poorly-written Add-In. Another possibility is that you are in a corporate environment where someone in IT has frozen this file.

First option, the one I use, is to put the modifications in other files. Everything except style changes can be stored in a different Global Template.

A second option is to directly open this normal.dot file as a document on the screen, make the changes and save the file. Normal Template in Microsoft Word - How to Open

The third option is to figure out which Add-In is causing the problem and disable or delete it. How to find out whether any Word Add-ins have been installed The Add-Ins that have recently been spotted to do this deal with Blue-tooth functions but Add-Ins written by Adobe and even Microsoft have caused this problem in the past.

Using the Visual Basic Editor provides a way to save the Normal template, which apparently isn't working correctly. Once the template has been properly saved, you don't have to use the editor again (unless you want to save more changes of course).

As Charles suggests, the next, important, step is to troubleshoot the underlying problem.

__________________
Stefan Blom
Microsoft Word MVP

Microsoft 365 apps for business
Windows 11 Professional