Word Noob Needs Header & Footer Help

[citizenzen]

Greetings. I'm a 20+ year graphic designer who has rarely used Word. But now I am tasked with creating a Word template of a newly designed letterhead.

In both the Header and Footer I have inserted PDF graphics or information that won't change. To that I need to provide text boxes that will allow various departments to add their department name (header) and contact information (footer).

I've inserted text boxes when viewing the Headers and Footers, but while the inserted PDF shows and prints, the inserted text boxes do not.

What am I doing wrong? How do I correct this?

Thank you!