Word stopped working

[judyn]

Office2010, while working in word I get the message microsoft word has stopped working and another window saying windows was troubleshooting the problem. I've tried all one of the solutions about ad-ins but did not resolve the issue. Worked fine till about a week ago. Running on Vista and using the MS office home & student 2010 version. Other computer with same running on microsoft 7 ok and other office programs (at least excel) this doesn't happen. Can someone help, I'm going crazy with this.

[Stefan Blom]

Have you tried repairing the installation?

[judyn]

Thanks for your help.Don't know how to and didn't see anything about that online for solutions. Guess I should back up all my files first then where can I find how to do this? Will this fix it? Don't understand why this occurred all of a sudden when I have been running this program on this computer for a few yrs now since I bought it. Thinking either some update did something or maybe something in firefox last update.

[Stefan Blom]

To repair Word/Office 2010: Click Start menu | Control Panel. Make sure that "View by" is set to "Small icons"; then click Programs and Features. Locate Office in the list of installed application and select it. Click Change and then choose the Repair option.

[judyn]

Dear Stefan, THANK YOU. Tried it and your suggestion did not work. Today Excel started doing the same thing. I did notice that there was a microsoft security update on the 11th to office 2010 pushed to my computer which is recent enough to make me think it was that.

Thinking of deleting that update to see if it would fix but may reach out a little more before I do.

Any other suggestions? Any one else have any?

[Stefan Blom]

The symptoms suggest a damaged installation. If you exit all Office applications and then delete the Data key for Word in the registry, does that improve the situation? For this and more troubleshooting, see http://support.microsoft.com/kb/921541/en-us/ (Troubleshoot problems that occur when you start or use Word 2010, 2007, or 2003).