Paste and keep source formatting lost

[moyali]

In Word 2010 for PC I have lost the ability to paste between documents without losing all formatting. The paste dialogs and icons only allow one option ("Keep text only"). I have tried to add the "paste and keep source formatting" icon to the quick ribbon but it is grayed out. I also have the "keep source formatting" option set as default in options but nothing is working.

I have also removed the Normal template but that does not help either. Curiously, in Excel 2010 I can paste with multiple options. I have been unable to find any answers online so hopefully someone can provide some guidance. Thank you for any and all information.