The problem of the Normal template not saving must be dealt with separately. You should troubleshoot for poorly designed add-ins; see http://support.microsoft.com/kb/921541/en-us/.

In the meantime, you can work around the issue by opening Normal as a document and creating the Quick Part directly in the template.



To open Normal.dotm as a template, do the following: From within Word, hold the Alt key as you press F11; in the Visual Basic Editor, press Ctrl+G to activate the Immediate window. Type

NormalTemplate.OpenAsDocument

and press Enter. Normal opens in a separate window (and you should now close the Visual Basic Editor). Make the desired changes, save and close the file.

__________________
Stefan Blom
Microsoft Word MVP

Microsoft 365 apps for business
Windows 11 Professional

Thanks for replying.

The KB seems to apply to Windows XP. I'm running 7.

since the computer is new and I just installed Word 2010 last week, I don't think there could be any add-ins at all. This is my first attempt with 2010 at trying to create one.

I'm afraid I couldn't get Normal.dotm to open either. I really am not very experienced--yet.

The KB article applies to Word (no matter which operating system you're using), which is made clear in the title: "Troubleshoot problems that occur when you start or use Word 2010, 2007, or 2003."

Unfortunately, add-ins come from a variety of sources, so the fact that the installation is fresh doesn't make much difference.

What have you exactly tried to do? What happens when you try opening Normal as a document? Is there an error message?

__________________
Stefan Blom
Microsoft Word MVP

Microsoft 365 apps for business
Windows 11 Professional