hi chicabean,

Reinstalling Office is usually not necessary and is often ineffective. Renaming Normal.dot, though it fixes many problems, doesn't address everything. Try the additional approaches suggested here:
http://support.microsoft.com/kb/921541 and
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm
for various troubleshooting steps that will help you track down (and hopefully solve) the problem.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]