Hi map7,

Word's Normal template (and it will exist), is stored in a folder whose name you can find via Word Options|Advanced|File Locations > User Templates. You may need to click the 'Modify' button there, then the navigation bar to see the full path. Indeed, if you do that, you can copy the path & paste it into Windows Explorer's navigation bar (if you have it displayed).

Have you checked what add-ins are installed (IIRC, that's via Word Options|Addins in Word 2007)?

Also, for further troublesshooting tips, see: http://support.microsoft.com/kb/921541

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]