macropod,

hello, I have the same issue, and reading thru this thread I've also tried following the procedure suggested on the earlier link you posted to help Map7. I rename the normals templates from normal.dotm to normal.old while word and outlook are closed like it suggests, then when I reopen word, it takes a few seconds but it gives the same error and when I look again there are newly placed normal.dotm in the folder along the already-renamed normal.old templates...
Any guidance will be greatly appreciated