Hi Tennis4you,

A few possibilities come to mind:
1. The original document was saved as a Word template (dotx/dotm extension) instead of as a document (docx/docm extension);
2. The original document was made a read-only file (possibly when saved); and
3. A faulty Word installation.

You should be able to check the first & second fairly easily. For the third, try repairing Word via 'Programs and Features' in the Windows Control Panel.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]