If they are gone it is because you haven't saved the normal template (or you have saved it and your company log-in procedure creates a new clean normal template).



Start by ensuring that the normal template is saved.

Close Word (and Outlook). Press CTRL+ALT+Esc and make sure that there are no hidden Word processes still running (Winword.exe). If there are close them from the dialog.

Ensure that there are no orphaned temporary files http://www.gmayor.com/what_to_do_when_word_crashes.htm

Re-start Word. From File > Options > Advanced > Save. Check 'Prompt before saving Normal template' and 'Always create backup copy'.

OK out of the dialog

Start the macro recorder. Type a word. Stop the macro editor. Close the document without saving. Close Word. You should get a prompt to save the normal template. Save it.

Re-open Word. Is the macro still listed?

__________________
Graham Mayor - MS MVP (Word) (2002-2019)
Visit my web site for more programming tips and ready made processes www.gmayor.com