Your description suggests you are using content controls, so that's OK. However, without actually seeing your document, it can be difficult for anyone to diagnose the issue. Can you attach a document to a post with some representative data (delete anything sensitive)? You do this via the paperclip symbol on the 'Go Advanced' tab at the bottom of this screen.

PS: When posting code, please use the code tags, indicated by the # button on the posting menu. Without them, your code loses much of whatever structure it had.

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Cheers,
Paul Edstein
[Fmr MS MVP - Word]