Where did normalnew.dotm come from? What happened to normal.dotm?

If you still have the normal.dotm with your macros (and shortcuts) and you saved normal.dotm as normalnew.dotm (with your macros and shortcuts) you have duplicate macro names and keyboard shortcuts. It is possible that Word is confused. This should not be happening, the macros and shortcuts in the open document or its attached template should override those of the same name in normal.dotm, but this is all I can think of.

If you still have the normal.dotm with your macros (and shortcuts) and you saved normal.dotm as normalnew.dotm (with your macros and shortcuts) try, with word closed, renaming normal.dotm. Then open Word. With Word open, open normalnew.dotm or create a document based on it (double-click). Are your macros and shortcuts now working?