Microsoft Office Forums

Microsoft Office Forums (https://www.msofficeforums.com/)
-   Outlook (https://www.msofficeforums.com/outlook/)
-   -   Unable to update password, as 'that isn't your current password', even though it is? (https://www.msofficeforums.com/outlook/46160-unable-update-password-isnt-your-current-password.html)

clax808 12-14-2020 05:41 AM

Unable to update password, as 'that isn't your current password', even though it is?
 
Upon trying to log in to my Outlook email, it says that:
'Your account is at risk. To help you - and only you - get back into [email], we need to verify your identity.'

I have then successfully entered the verification code that was text to me, and moved to the 'Update your password' page. This is where I have a problem.

On this page, every time I have entered my current password, it says 'Try again - that isn't your current password.' I have definitely entered in correctly and it is the correct password, and in order to have reached this point in the log-in, I would have had to enter it correctly in the first place. How do I reset my password and access my account if it keeps saying this?

The troubleshooting details name it as Error Code 120000.


All times are GMT -7. The time now is 06:25 AM.

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2025, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Lite) - vBulletin Mods & Addons Copyright © 2025 DragonByte Technologies Ltd.
MSOfficeForums.com is not affiliated with Microsoft