Codecs are computer specific and you need have them installed on each one. You don't want to download them manually as that can cause issues. Try running the file in Windows Media Player. Does it work. You can update your Codecs directly in Windows Media Player



Enable Automatic Codec Updates in Windows Media Player:
Open Windows Media Player.
Go to "Organize" > "Options".
Navigate to the "Player" tab.
Check the box for "Download codecs automatically".
Select how often you want updates to occur (e.g., "Once a day" or "Once a week").
Click "OK" to save the changes.

let us know if this fixes the issue