Dear Experts

Today I was fixing networking issue for one of my client (router and a parallel HP printer).

He is using a desktop with windows XP professional SP3

During my work on his computer I used two softwares which are CClenaer (tune up his computer browser ) and Kyocera Printer Driver Deleter to remove the driver for the HP printer (it was not working properly)

When I finished my work Before I left his office he was able to download a file from his outlook 2007 (means it was working), to test the printer if it prints or not.

I chose an option : “Install windows updates and shutdown” and I left his office then I received a call from him telling me that his outlook is not finding a file :
When I drove back to his office and checked the file “test.pst” I could not find such a file in the location above(i.e C:\Documents and Settings\omrion\Local Settings\Application Data\Microsoft\Outlook) !!!!!!

For sure I had not touched his outlook when I was working the first time.

I felt embarrassed he might have thought that I had damage his outlook.

I checked the Control Panel --> Mail --> Data Files I found those 3 profiles :
I am not sure what he had all those three files!!!

The size of the first two profiles (Outlook.pst) are almost 2 GB

The size of test.pst 1 KB hence I deleted it

What should I do to fix this issue ?

He told me that such a problem (he could not recall the exact issue) happened before and someone came to fix that issue for him

I tried to use either one of : Outlook.pst in C:\emailfile or Outlook.pst in C:\omrion\Local Settings\Application Data\Microsoft

All I can see the old emails till 2009 but not afterwards !!!!!

Can ccleaner or Kyocera Printer Driver Deleter cause this problem ?



How can I fix the problem ? It is an urgent issue please

Regards

Have you done a search of all PST files on the computer?

Peform the search "*.pst" and make sure you set windows to be able to view all hidden files. I am sure it is still on that computer.

Show hidden files and folders unchecked and I unchecked hide protected operating system files as well.

All I found were :

"Outlook.pst" in this location C:\email

"archive.pst" and "Outlook.pst" are in this C:\omrion\Local Settings\Application Data\Microsoft\Outlook\ ,,,,,,please pay attention that there is no "Document and Settings" included in this path, which it should for the default outlook location

Now I might be doing something wrong when I was opening those ".pst" files ,,,,,,could you please advise how can I open them to check if they have most updated emails ?

Regards

Look at the modified dates of the PST. The date give you a good indication of when it was last accessed. Also, I would check the size of the PST. The PST will usually be the larger pst since the user uses it the most.

the "outlook.pst" in c:\email may the file you want to use.

How do yo open the file:

1. In Outlook > File
2. Select Open > outlook data file?

Thanks pepelepieux

I tried that and I opened two "Outlook.pst" files and one "archive.pst" file unfortunately I did not get the recent emails

Regards

what type of mail services does this person use:

POP, IMAP, or Exchange Server?

He is using POP for his ISP,,,,the unfortunate in his outlook the check box for "Leave file on Server " was cleared (unchecked)

If it is a POP account, the mail should be in a PST file.

My only other suggestion is to perform a Windows restore point . (last resort)

Yes it is POP account

I am doing backup now then I will perform restore point

Thanks for your help

I did system restore but still didn't fix the issue .

Now my second question if I create a new .pst file can I copy the address book from the old .pst file that we have ??

Regards

Try cutting and pasting the path in START search.. that worked for me.