I prefer my Expand Collapse default settings to be set to 'All Collapsed', and I have had no problem with that for years. However, recently, each time I go to one of my folders (which may contain several hundred emails) the setting has been changed to 'All Expanded' or 'As Last Viewed'. This is driving me mad!


I am altering the settings by going View/Current View/Customise current view/Group by/'Expand/Collapse Defaults'/OK/OK. However, next time I go back, the settings have been changed. I run Outlook 2007/W7 64 bit.
Can anyone please tell me what is going on and how to fix it.
Thanks!

Hi there

I and several colleagues at work just started experiencing the same (maddening) error. If anyone can assist please let us know.

It may be useful to note that I have seen it both on my work-based PC and my home-PC that is used for work. So the setting would have had to been set on some sort of network-basis or perhaps a program update to change the default behavior.

Are there any solutions to this issue?? I have been having the same trouble, very infuriating. Thanks.

The only solution I have been able to find is to upgrade to Office 2010, which is pretty irritating, but it does solve the problem.

I am using Office 2010, issue fixed.

I wonder if the same thing will happen after the next office version comes out.

How cynical! How true!

I know.

We are using Office365 E3 with Office 2010 Professional Plus Ver.14.0.6112.5000(64-bit) installed on all users & we have this same problem - that Outlook will not retain the view setting no matter what we try.
Does anyone have a fix for this bug?
Nick

Sad to say that this - thoroughly annoying problem, is still there in Outlook 2013 (365 ProPlus) 15.0.4517.1003

6-8 times a day I have to reset this thing.