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[Win7/64] When I try to mail merge in Word 2010 and use Outlook Contacts, Word crashes most of the time. It crashes with letter, emails, labels, envelopes and directory. Here's one of the examples of problem details I get:
Problem signature: Problem Event Name: APPCRASH Application Name: WINWORD.EXE Application Version: 14.0.5123.5000 Application Timestamp: 4c646b38 Fault Module Name: mspst32.dll Fault Module Version: 14.0.4760.1000 Fault Module Timestamp: 4ba8fe02 Exception Code: c0000005 Exception Offset: 0003b8f9 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 The fault module seems to change with the different choices. The above was for letter. Here's the problem details for labels: Problem signature: Problem Event Name: BEX Application Name: WINWORD.EXE Application Version: 14.0.5123.5000 Application Timestamp: 4c646b38 Fault Module Name: pstprx32.dll_unloaded Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4ba8418c Exception Offset: 6a8f3b7d Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 0f31 Additional Information 2: 0f3137665bbf0bb676c8a16f3fa76e52 Additional Information 3: 7c3e Additional Information 4: 7c3ea659b116d24387e5121c57db3d9a A different fault module. Most of the experts consulted suggested running Word in safe mode as a test. It crashed twice, once in labels with Problem signature: Problem Event Name: APPCRASH Application Name: WINWORD.EXE Application Version: 14.0.5123.5000 Application Timestamp: 4c646b38 Fault Module Name: mspst32.dll Fault Module Version: 14.0.4760.1000 Fault Module Timestamp: 4ba8fe02 Exception Code: c0000005 Exception Offset: 0003b8f9 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 And once in "directory" with the problem details: Problem signature: Problem Event Name: BEX Application Name: WINWORD.EXE Application Version: 14.0.5123.5000 Application Timestamp: 4c646b38 Fault Module Name: mspst32.dll_unloaded Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4ba8fe02 Exception Offset: 6cbb3b7d Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 0f31 Additional Information 2: 0f3137665bbf0bb676c8a16f3fa76e52 Additional Information 3: 0c4f Additional Information 4: 0c4f8ae8616872e1740c7e140621c0c8 Since is crashes in SAFE MODE as well as regular mode, I'm assuming it's not an add-in that causing the problem. I also ran Outlook in safe, tried to mailmerge in Word and word still crashed. I ran both programs in safe mode and Word still crashed repeatedly in mailmerge with the same problem details above. Anyone help with this problem, please. Thanks. |
Tags |
mail merge problem, outlook2010, word2010 |
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