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Old 12-23-2010, 01:33 PM
mnorman mnorman is offline Outlook 2010, Word2010 and Mail Merge Windows XP Outlook 2010, Word2010 and Mail Merge Office 2003
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Outlook 2010, Word2010 and Mail Merge
 
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Default Outlook 2010, Word2010 and Mail Merge

[Win7/64] When I try to mail merge in Word 2010 and use Outlook Contacts, Word crashes most of the time. It crashes with letter, emails, labels, envelopes and directory. Here's one of the examples of problem details I get:

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 14.0.5123.5000
Application Timestamp: 4c646b38
Fault Module Name: mspst32.dll
Fault Module Version: 14.0.4760.1000


Fault Module Timestamp: 4ba8fe02
Exception Code: c0000005
Exception Offset: 0003b8f9
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

The fault module seems to change with the different choices. The above was for letter. Here's the problem details for labels:

Problem signature:
Problem Event Name: BEX
Application Name: WINWORD.EXE
Application Version: 14.0.5123.5000
Application Timestamp: 4c646b38
Fault Module Name: pstprx32.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4ba8418c
Exception Offset: 6a8f3b7d
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0f31
Additional Information 2: 0f3137665bbf0bb676c8a16f3fa76e52
Additional Information 3: 7c3e
Additional Information 4: 7c3ea659b116d24387e5121c57db3d9a

A different fault module.

Most of the experts consulted suggested running Word in safe mode as a test. It crashed twice, once in labels with

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 14.0.5123.5000
Application Timestamp: 4c646b38
Fault Module Name: mspst32.dll
Fault Module Version: 14.0.4760.1000
Fault Module Timestamp: 4ba8fe02
Exception Code: c0000005
Exception Offset: 0003b8f9
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

And once in "directory" with the problem details:

Problem signature:
Problem Event Name: BEX
Application Name: WINWORD.EXE
Application Version: 14.0.5123.5000
Application Timestamp: 4c646b38
Fault Module Name: mspst32.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4ba8fe02
Exception Offset: 6cbb3b7d
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0f31
Additional Information 2: 0f3137665bbf0bb676c8a16f3fa76e52
Additional Information 3: 0c4f
Additional Information 4: 0c4f8ae8616872e1740c7e140621c0c8

Since is crashes in SAFE MODE as well as regular mode, I'm assuming it's not an add-in that causing the problem. I also ran Outlook in safe, tried to mailmerge in Word and word still crashed. I ran both programs in safe mode and Word still crashed repeatedly in mailmerge with the same problem details above.

Anyone help with this problem, please.

Thanks.
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mail merge problem, outlook2010, word2010



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