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  #16  
Old 12-02-2025, 07:10 PM
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Hornblower409 Hornblower409 is offline I have to switch folders to see new mail in the inbox Windows 10 I have to switch folders to see new mail in the inbox Office 2010
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At this point my best guess is:

Your email hosting service provides a folder called "SentMail". This is common for some email hosting services as the default place for sent messages. But (for some unknown reason) Outlook can not access it.

I really don't have any other suggestions except:

8 -- Shutdown Outlook and delete the .srs file
What is the SRS file? (And where is it?) - Outlook Tips

11 -- Create a brand new Outlook Profile. And set it allow you to choose which profile to use when starting Outlook. Add you email account to the new Profile. Test with the new profile. If it doesn't fix it, go back to your original profile.
Create an Outlook profile - Microsoft Support
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  #17  
Old 12-02-2025, 08:27 PM
as34s as34s is offline I have to switch folders to see new mail in the inbox Windows 11 I have to switch folders to see new mail in the inbox Office 2021
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I have to switch folders to see new mail in the inbox
 
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Well, today I was able to see my Inbox for the first time without changing folders, so one of the changes I did last night/yesterday did the job!
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  #18  
Old Yesterday, 03:04 PM
as34s as34s is offline I have to switch folders to see new mail in the inbox Windows 11 I have to switch folders to see new mail in the inbox Office 2021
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Quote:
Originally Posted by Hornblower409 View Post
At this point my best guess is:

Your email hosting service provides a folder called "SentMail". This is common for some email hosting services as the default place for sent messages. But (for some unknown reason) Outlook can not access it.
For the past 6 days it has been working fine. The "sync issues" folder no longer has new entries; it had about 300 entries in it since 10/9/25.

Thanks so much for your help. I'm not sure what worked, but something did.
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