I am trying to upgrade my boss' computer from Office 200 to Office 2007. I downloaded the new Office from the website using the code from the disk case which came with my computer. It downloaded all components except Outlook 2007. It keeps saying that it is unavailable to download. From what I have found out it is because there is a current version of Outlook 2000 on the computer and that 2000 has to be removed before 2007 can be installed. I am worried about all the emails, contacts etc that she has with 2000 on her computer. If I delete 2000 will those emails and contact remain? Can someone lead me through the process? I cannot lose any of the emails or contacts that she has.



She is happy with 2000 but we have just started a web page and now need to add email addresses to 2000. When I tried to add the email there is no Account in the Tools menu. If someone knows how to solve that problem I won't have to upgrade to 2007.

Thank you!

Here are the steps you will need to take:

1. Export all of your information/emails to a .pst file.
2. Uninstall Outlook 2000
3. Install Office 2007
4. Import your pst file back into Outlook.

Steps to import/export:


1. Open Outlook
2. Click File
3. Click Import/Export
4. Export to a file > Personal Folder File > highlight the top folder and check the include subfolders box >
5. Browse to the location that you would like to save the PST file (i.e. your desktop)
6. Click Finish


1. Open Outlook
2. Click File
3. Click Import/Export
4. Highlight "Import from another program or file " > Click Next.
5. In the menu that comes up, select "Personal Folder File (.pst)" and then select Next.
6. Select "Do not import duplicates". You will now need to browse to the location that the PST file is located at. Click browse.
7. Select the PST file to import. Open
8. Select the base folder (the very top of the list). Check the box that says Include subfolders. Select Import items into the same folder in. Choose yourself from the drop down list. Click Finish

Thank you Shawn. So by doing this ALL her old emails and contacts etc will be saved and be able to be loaded into Outlook 2007?

It appears the above steps are correct.

Yes, you are correct, performing the above steps will transfer all data to the new Outlook client.

Hope this helps.

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