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Old 05-29-2019, 06:53 AM
xenissaay xenissaay is offline No free/busy information could be retrieved Windows 10 No free/busy information could be retrieved Office 2010
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Hello Everybody

i'm facing an issue with my outlook 2010 , " No free/busy information could be retrieved, Your server Location could not be determined "

here what i tried but it doesn't help to resolve the problem

1 - i have done a repaid from Add or Remove Program from Control Panel

2 - remove and create a new profile from Control Panel/ Mail ( 32-bits)

3 - remove a file from Regedit : KLM\Software\Wow6432Node\Microsoft\Windows\Current Version\Internet Settings\Connection

WinHttpSettings

4 - i have run those commands : netsh winhttp show proxy , netsh winhttp reset proxy , but i dont use any proxy it say " Direct Access < no proxy server > "

5 - i removed everything from Office credentials saved in credential manger

for more information :


- im not using Office 365
-im running Microsoft Office Professional Plus 2010 version 14.08232.5000 (32-bits) on windows 10 enterprise 64 bits
- test e-mail autoconfiguration and Connection Status are both well work


anyone can help please

Thank you

Regards

Last edited by xenissaay; 05-29-2019 at 07:07 AM. Reason: add more information
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Old 05-29-2019, 07:05 AM
xenissaay xenissaay is offline No free/busy information could be retrieved Windows 10 No free/busy information could be retrieved Office 2010
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test e-mail autoconfiguration and Connection Status are both well work
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Old 05-30-2019, 10:04 PM
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Lugh Lugh is offline No free/busy information could be retrieved Windows 10 No free/busy information could be retrieved Office 2016
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Welcome to the forum, xenissaay

Can you tell us who your ISP is, and whether you connect via POP or IMAP?

Can you get into webmail successfully?

Check your ISP's ports requirements, they may have changed them since you set up the account originally.

Try changing your password in webmail, then in Outlook.

I assume this account was working fine before?

Are any other email accounts affected?
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Main MSOs: Word, Excel, Access, OneNote, Outlook
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Old 05-31-2019, 02:33 AM
xenissaay xenissaay is offline No free/busy information could be retrieved Windows 10 No free/busy information could be retrieved Office 2010
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Thanks for your help but i found the issue comes from the time zone , so i changed it and everything worked fine
Have a good time
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