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Hello.
Please help me to solve the following situation. I receive message from various senders. All messages which need my examination are sent by my manager as forwarded message (using quick steps). I would like that the original message received by me to change the category then I receive the same message forwarded. For example: On 09:00 AM I received a message: From: xyz@example.com subject: "case abc" text: “please find attached abc document” On 09:05 AM my manager forwards the message to me From: manager@example.com; subject: "for examination"; text: "please examine the case and respond." In result, I would like that the message received on 09:00 AM to get the category "Worked". I hope I explained the case clear
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| category, forwarded message |
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