Stuck in cycle of name/password dialogue box

kfawcett · #1 09-25-2009, 08:25 AM

Even though the new account does it with the same email. You have created a new profile since the original could of been corrupted.

I would just skip to the number 2 that I posted. At the howtogeek site. Ignore number 3 since that is what you just did. After step 2 move to 4.

originale · #2 09-25-2009, 08:29 AM

I went to your first link- the MS site. You want me to go to the geek site. OK

originale · #3 09-25-2009, 09:38 AM

When I follow first instruction to paste this %userprofile%\AppData\Roaming\Microsoft\Protect into my browser I get this:

Windows cannot find c:\documents and settings\Deborah\appdata\roaming\microsoft\protect

Now what?

kfawcett · #4 09-25-2009, 09:41 AM

Don't type it into your browser. You should paste it into windows explorer. Alternatively you could just browse to that location through windows explorer.

kfawcett · #5 09-25-2009, 10:09 AM

You might need to make sure you have hidden files showing.

Quote:

Windows Vista
Right Click Start
Select Explore
Select Organize
Select Folder and Search Options
Select the View tab
Under the Hidden files and folders heading select Show hidden files and folders.
Uncheck the Hide extensions for known file types option.
Uncheck the Hide protected operating system files (recommended) option.
Click yes to confirm that you really want to do this.
Click Apply
Click OK

Windows XP
Right Click Start.
Select Explore
Select the Tools menu and click Folder Options.
Select the View Tab.
Under the Hidden files and folders heading select Show hidden files and folders.
Uncheck the Hide extensions for known file types option.
Uncheck the Hide protected operating system files (recommended) option.
Click yes to confirm that you really want to do this.
Click Apply.
Click OK.

originale · #6 09-25-2009, 10:26 AM

Never typed it in- pasted. Did what you asked re:uncheck. Still got that message.

originale · #7 09-25-2009, 10:29 AM

BTW- if this helps and adds any info. I receive mail from two accounts via outlook. One is my regular account which is an smtp. broadband.rogers.com This is the problem acct.

The other account is mail.trustlearningsolutions.com this comes in through outlook as well.

does this help? It's the one through my ISP that is a problem. This happened two weeks ago as well. The ISP reset the password for me and all was fine for 2 weeks- now it's all starting up again.

kfawcett · #8 09-25-2009, 10:30 AM

Can you browse to that location?

Hit Start > Computer > C: > Users > %yourprofile% > appdata > roaming > microsoftprotect

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