Hi All,

Please could somebody suggest any possible solutions for the mail merge issues that we have experienced?

Mail Merge does not seem to be sending - mail merge will only merge to a select amount of recipients via the HTML format. The Process I am using is mail merge from Word through Outlook 2010, but the data is kept within an Excel file format.
The emails are not queued in the outbox within Outlook, however Word says they are sending.
When trying to send in plain text, Word freezes and then needs to be closed therefore this is not a possible option. For example, with a batch of 30 emails only around 7 of the e-mails will send. There seems to be no pattern to this. I have tried a range of different solutions including a hotfix, setting changes and various other possible solutions, but none of them have resolved the issue.

Hi,

I'm not sure if you've resolved this, but you can try repairing Office by going to Control Panel...Programs and Features...Uninstall a Program...look for Microsoft Office and click Repair.

If that doesn't work, then perhaps it's your ISP or email provider that limits how quickly you can send emails? If that's the case you might be better with a tool that will throttle how fast your mail merge emails are sent.

Hi Mike,

Many Thanks for the suggestions, this has been tried and tested previously and the problem was not resolved.