i have found that a custom contact form, that i have used at least since office 2003 (if not earlier), and has worked in 2007 and 2010, doesn't function in OL13. clicking on a phone option from drop down box does not produce the option chosen. click on 'call back' produces 'home fax', i get an email label in phone listings, business addresses show up when clicking 'home' etc. it is non functional. i have also found that right clicking on email addresses, that normally would allow me to choose "properties" doesn't give the 'properties" option.



i tried deleting files in forms cache. didn't help. i went to my desktop computer, which is still working ok with ol10, made .oft copy of custom contact form and placed it on laptop. then went into developer>choose a form>user templates>my custom form and it produced the corrupt form, rather than the version i installed. i tried to open the native ipm.contact form, hoping perhaps to modify that to use, using developer>design a form>contact (from standard form library), opened it, found that it appears on screen for half a second and then transforms into the custom form. developer>choose a form>contact (from standard library)> produces the native contact form, but then when i click 'design this form', it transforms the native form into my custom form. i can't use the native outlook contact form even if i want to.

i used Rollback to allow me to put computer into previous states. i set the laptop back to just before i uninstalled office 2010. the custom outlook contact form worked correctly. then went forward to just after installing office 2013. the custom contact form was corrupt.

i have tried using 32bit as well as 64 bit office. no difference.

i have heard from a person that is having a similar problem with a custom email forms.
is anyone else having this problem with OL13? Are all custom forms from previous versions of Outlook going to be corrupted in 2013? or, does anyone have an idea as to how i can make the custom form work with office 2013?