Hi Everyone,



I am currently having difficulty viewing received emails from at least one customer. In order to "fault find" the issue I have been sending test emails to the customer, and she has been responding.

If I look in my Inbox there are no response emails from the customer. When I perform a search of the Inbox no results for the customer are displayed, however if I then click on "Try searching again in All Mail Items" I get results returned. This would be normal if I was expecting an email from my customer to be in a folder other than my Inbox, however the "In Folder" column of the search results shows "Inbox".

I can double click the message and open it, I can also mark it as unread. However no matter what I do it doesn't appear in the Inbox.

I have performed a repair on my OST file using Scanpst.exe - errors were detected and corrected, however the issue persists.

I am using an Office 365 account, so I also tried to find the message by logging into Outlook Web Access, the mail was also missing "online". A search of the online files didn't reveal the message either.

If anybody has any suggestions on how I can resolve this they will be greatly appreciated.

Kind Regards,

Davo

View
View Settings
Filter Off?

Thank you for the informative response

Mr. Davo,

Just wanted to know does turning of the filter resolved the issue?

Hi Gregory,

Sorry I haven't tried the solution. I have actually "hand balled" the issue to an I.T. Consultancy, unfortunately I do not have the time to look into this issue any more.

Kind Regards,

Davo

Hi Davo,

Problem solved

Regards
Marshal Hubs