Am running Office 2007 (with Outlook 2007) with Windows 7, 64 bit operating system on a MaxForce desktop PC. Outlook is setup to service two email accts., each with different internet service providers. Two days ago Outlook stopped receiving emails from the Charter acct. Testing the acct. settings showed that Oulook cannot connect with the incoming email server from Charter. Tested the service with my laptop (setup the same way) and everything is working OK, so the problem is with the desktop system.

Comparison of the email acct. settings between the laptop and the desktop is the same, so I have no clue as to where the problem is. Tried removing and re-adding the Charter acct., didn't work. Tried a "repair" from the program disc, didn't work. Anyone have any ideas as to what I can try next?

Did you try changing the password?

At your suggestion I changed the password, no dice, still can't log onto server. Might be able to resolve problem if I delete and reinstall, really don't want to do that and loose all my info. At this point I'm transferring everything to my Florida server.

You won't lose anything if you archive it from you laptop before uninstalling.

Good luck!